SHIPPING INFORMATION + SHOP POLICIES
All RTS items have a processing time of 7 business days for packing and delivering items to the postal service. Orders placed over the weekend will not ship until the following Monday unless that Monday falls on a holiday.
Any MTO (made to order) item will have the exact TAT listed in the description of said item. TURN AROUND TIME Excludes weekends + holidays.
Orders with items with different TAT will ship within the LATEST turn around time. Meaning if your order contains something with a September ship date and with a November ship date that order will ship in November as we do not separate orders.
Please read and review each listing before placing your order. ALL SALES ARE FINAL.
SHIPPING
Shipping time is not included in TAT
You will receive an email with tracking information once your order has been sewn. Please be patient as our work space is small and orders are packaged on specific days. Tracking may not update right away. We typically drop packages off on Saturdays. All order updates are posted weekly in our Facebook VIP group.
Please do NOT message our personal profiles on social media platforms.
All order inquiries should be made via email at info@momstercovenco.com
Please allow 24-48 hours for an email response. Emails sent over the weekend will be answered the following business day.
RTS ITEMS TURNAROUND TIME: 7 BUSINESS DAYS unless otherwise noted.
Please remember that we offer spooky/alt/Halloween prints, etc ALL YEAR. None of our items are exclusive to Halloween.
Shipping time is not included in TAT MOMSTER COVEN CO. is NOT responsible for incorrect shipping information. All shipping information is input from the customer. Please confirm your address is correct before placing your order. We will only ship to the inputted information provided when your order is placed. Should you need to change your shipping address after your order has been placed you are responsible for any additional shipping fees that may incur. This includes reprinting or remaking a new shipping label.
We now offer international shipping to select countries. Due to international shipping- shipping prices will vary by region and will be calculated at check out. Shipping times will not be the same as domestic & North America ship times. Your order will process within the item's designated turnaround time.
PICK UPS ARE SCHEDULED WEEKLY ON SATURDAYS UNLESS SPECIFIED. THIS IS ONLY FOR USPS ORDERS.
ACCEPTED PAYMENTS:
MOMSTER COVEN CO accepts all major credit cards, PAYPAL + offer SHOP PAY + AFTERPAY. MCC is not responsible for incorrect shipping information. Please make sure your shipping information is current & correct when placing your order. There is a $50 order minimum for SHOP PAY.
REFUNDS/RETURNS/CANCELLATIONS:
ALL SALES ARE FINAL
**MOMSTER COVEN CO. will only offer refunds or exchanges if there is a flaw that effects wear or sizing error due to our mistake. (you were sent the wrong size) Please inform us by email within 24 hours of receiving your order if there is an issue that MCC would be responsible for. Such as but not limited to us sending damaged or missing items, a missed detail. Once items have shipped, we are not responsible for lost, stolen, damaged or missing packages marked as DELIVERED. We recommend purchasing priority shipping. If a refund/exchange should occur the item/s must be unworn with tags attached in the condition they were upon receiving. If your package is stolen after delivery, please file a police report. If your package arrives damaged by the postal service and/or empty with a damaged sticker, please notify us immediately so we can file a claim with the postal service and either remake or refund your order. Meaning- have not been used, or altered in any way. Customer will return said defected item to MCC within 5 days of contact. A shipping label will ALWAYS be provided to our customers. Once the item is received the item we will inspect & either replace, repair or refund based off of the communication with the customer. Orders can be cancelled within 1 hour of placing your order. Orders must be returned to MOMSTER COVEN CO . 3217 BLACKSTONE RUN Lawrenceville Georgia 30049, United States
SHOP CREDIT/DISCOUNT CODES
We provide our customers with promotional codes who are subscribed to our email/texts alerts who have opted in for communication.
Codes and discounts cannot be combined.
Shop credit codes do not expire. Shop credit is not allowed for custom orders.
Free shipping is available for orders over $150 with code FREESHIP. Code must be manually entered and is not automatically applied. Code can not be combined with other offers.
RIGHT TO REFUSE SERVICE
As a small handmade business MCC has the right to refuse service as well as refund anyone without notice or explanation. We do not tolerate harassment, bullying, or mistreatment. We have boundaries in place and will not tolerate disrespectful behavior.
WASHING INSTRUCTIONS:
Please follow the washing instructions found on the garment tag for your item. We highly recommend washing your items by hand with a mild soap & COLD water and laid flat to dry or Machine wash with similar colors on a delicate cycle with mild soap & COLD water. Do NOT use fabric softener or bleach.
For our DTG/DTF tees always wash INSIDE out prior to wearing. Do not wear them in direct sunlight upon receiving. Always wash prior to wearing.
*To avoid shrinking do NOT put items in the dryer.